New York State GIS Help Desk
 fountains spatial was contracted to develop, operate, and host the GIS Help Desk for the New York State Office of Cyber Security & Critical Infrastructure Coordination. This is the most extensive GIS Help Desk of its kind offered in the United States. Supported products include ArcView, ArcGIS, ArcIMS, MapInfo Professional, and MapXtreme. The GIS Help Desk is entirely web-based and is accessed through the NYS GIS Clearinghouse. The system consists of a searchable Knowledge Base as well as the ability to submit questions and problems via email. Timely responses are then provided by email, including illustrations whenever appropriate. The Knowledge Base is continually updated to include new material.
In addition to developing the GIS Help Desk, fountains spatial also hosts this application and provides technical staff to operate the system.
To view this application, click on the image above.
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